I joined the Department for Work and Pensions (DWP) in 2014 and built a new team which created vision and design at the heart of the digital transformation of the organisation.
The department provides services and support to over 22 million people, is responsible for £174bn of government spending, with an annual operating cost of £6.8bn and a headcount of 90,000.
In the 2015 Spending Review, HM Treasury funded the plan we proposed to deliver the government’s welfare reform plans and our 2020 Vision. This allowed DWP to complete the reforms started in the previous parliament, and to transform the services it provides, becoming a more inclusive, modern and efficient organisation.
Our vision picture became quite famous around Whitehall as a way to describe how we saw the organisation working in the future, so that everyone could align their efforts towards getting there. We kept trying but were never allowed to publish it online.
Some of my articles #
What is Digital Transformation? The view from DWP, 10 July 2014 (DWP Digital blog)
How we’re using principles to guide our transformation journey, 6 August 2014 (DWP Digital blog)
Business Design for an Agile world, 27 January 2015 (Medium)
Introducing our Enablers: the most critical parts of DWP’s Business Design, 2 February 2015 (DWP Digital blog)
DWP’s 2020 Vision, 18 March 2015 (DWP Digital blog)
Our DWP Business Design work during the last parliament: a retrospective, 11 May 2015 (Medium)
How we’re keeping DWP’s business transformation on track, 15 December 2015 (DWP Digital blog)
How we created the vision to transform the Department for Work & Pensions, 12 June 2018 (Medium)
Leaving DWP (but not moving too far), 31 August 2016 (Medium)
